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PHONE NUMBER: 0330 380 2061E-MAIL: coeus@catalyst-it.co.uk
Request a Demo
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Coeus SEP
Untap the potential in every supplier relationship by collaborating with data; provision a data driven supplier portal to drive joint business value more effectively than ever before.
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Fusion
Achieve the full potential of Qlik Sense Cloud - Increase user engagement and enhance adoption; deploy a fully branded internal or external portal in an instant!
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Coeus QB
Supercharge enterprise engagement; capture and analyse data at scale from any business partner to gather valuable information and actionable insights.

WHAT IS SUPPLIER EXPERIENCE AND WHY IS IT IMPORTANT?

The success of any business depends on the quality of the relationships it establishes with its suppliers. Suppliers provide the raw materials, services, and goods that businesses need to produce and deliver their products to customers. Therefore, a positive supplier experience is crucial for the smooth functioning of any organization. 

TAKE A LOOK - SUPPLY CHAIN MANAGEMENT SOFTWARE IN ACTION

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WHAT IS SUPPLIER EXPERIENCE?

Supplier experience refers to the relationship between a business and its suppliers. It includes all the interactions, communication, and transactions that take place between the two parties. A positive supplier experience involves timely deliveries, high-quality products and services, fair pricing, and transparent communication. On the other hand, a negative supplier experience can lead to delays, poor quality products and services, and higher costs. 

Where data comes in
Having access to data, and not just any data, but accurate and meaningful data, will help us to in turn help our customer to improve not only availability, but in the end, customer satisfaction. 

WHY IS SUPPLIER EXPERIENCE IMPORTANT?

A positive supplier experience can bring a number of benefits to a business.

  • Firstly, it can help to build trust and strengthen the relationship between the two parties. This can lead to more favorable terms and conditions, such as better pricing, improved payment terms, and higher quality products and services.
  • Secondly, a positive supplier experience can help to reduce costs and improve efficiency. When suppliers deliver on time and provide high-quality products and services, businesses can reduce the number of defective products and avoid delays in production. This can lead to higher customer satisfaction, as customers receive their products on time and of good quality.
  • Thirdly, a positive supplier experience can help to mitigate risks. When suppliers are transparent and communicate clearly, businesses can better anticipate potential issues and take steps to avoid or mitigate them. 

Supplier-Experience-Web

 

We can alleviate the pressure on our customer, who looks after 30,000 products, by analysing "their" data on our range of 300 products in order to make recommendations to improve availability. This can be done with accurate and timely sales (both value and quantity) and stock data at the absolute lowest level i.e. Daily Store Sales and Stock.

HOW TO IMPROVE SUPPLIER EXPERIENCE WITH A SUPPLIER PORTAL?

A supplier experience portal can improve supplier experience in many ways, but the top 3 high-level benefits are:

  • Transparency: A supplier experience portal can provide real-time visibility into inventory levels, order status, payment history, and other critical data. This transparency can help build trust between the supplier and the buyer, leading to better communication and a stronger relationship.
  • Collaboration: A supplier experience portal can facilitate collaboration between the supplier and the buyer. For example, the portal can provide a platform for sharing product information, negotiating pricing, and resolving issues. This collaboration can help drive innovation and continuous improvement.
  • Self-service: A supplier experience portal can enable suppliers to manage their accounts and access information on their own terms. This self-service capability can reduce the need for manual intervention, leading to faster response times and improved satisfaction.

Overall, a supplier experience portal can help suppliers feel more engaged and valued by providing them with the tools and resources they need to be successful. This, in turn, can lead to a more productive and profitable partnership between the supplier and the buyer. 

What makes a good order forecast? 
Knowing how well your products are performing and being able to spot trends allows you to accurately forecast for the future, including for promotions, events and so on. 
What makes a good order forecast? 
Knowing how well your products are performing and being able to spot trends allows you to accurately forecast for the future, including for promotions, events and so on. 
Planning is the cornerstone of every successful supplier operation.

CONCLUSION - WHAT IS SUPPLIER EXPERIENCE AND WHY IS IT IMPORTANT?

A positive supplier experience is crucial for the success of any business. By choosing the right suppliers, establishing clear expectations, communicating regularly, providing feedback, and paying on time, businesses can build strong and collaborative relationships with their suppliers. This can lead to lower costs, higher efficiency, and better quality products and services, ultimately benefiting the customers and the business as a whole. 

Jess-Barlow
Jessica Barlow Product Manager

ABOUT THE AUTHOR

As the sole Product Manager, Jessica's primary responsibility is to develop and execute the product strategy for our Supplier Experience Portal - Coeus SEP. She works closely with our development team to deliver a high-quality products that meet the needs of our clients and their suppliers. This includes conducting market research, developing user stories and product requirements, prioritizing features based on business value, and monitoring product performance. Jessica also collaborates with the sales and marketing teams to develop go-to-market strategies and drive adoption of our products.

View Jessica's Linkedin Profile

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